Terms & Conditions

Terms & Conditions

As a protection against credit card fraud, MultiFlite LLP reserves the right to hold or cancel orders that are suspicious or where the buyer cannot verify the payment information. The easiest way to be sure your order will ship without interruption is to use PayPal and ship to a verified address. Orders where the billing and shipping address are not the same may be held to verify payment information.

MultiFlite LLP will not be held responsible for misprints or errors on the multiflite.co.uk web page or product listings.

It is the responsibility of the buyer to determine the legality of the use of item purchased from this site in their particular locations. MultiFlite LLP and its ownership take no responsibility for damage incurred due to equipment failure or any use of the equipment, or any legal requirements for operating or receiving these items. MultiFlite LLP is not responsible for any items seized by customs.

Buyer agrees that all shipped items are to be used by the purchaser only and are not being purchased to be resold without specific approval from MultiFlite LLP. MultiFlite LLP will not be liable and will not take any legal responsibility for any equipment that is sold to another party after being shipped to the original purchaser. The buyer agrees that they will adhere to all laws and regulations, and that they will not use the equipment in a way that endangers the buyer or other individuals.

Nearly all FPV transmitting equipment requires an amateur radio license in the US and other countries. For those in the US, go to www.arrl.org for information regarding testing to get a Technician's Class Amateur license.

Support

Please report any problems you are having to us via e-mail at support@multiflite.co.uk or the contact us form. Please do not ship items back prior to contacting us and receiving a return authorisation. All queries will be answered within 24 hours (please note that support is based for the United Kingdom so if outside of standard GMT working hours (9AM-5PM) you may experience a delay in reply).

Warranty

All warranties cover defects in material or workmanship only. MultiFlite LLP cannot be held responsible for damage due to crashes, incorrect hookup, or any other user error. Additionally, warranty cannot be claimed with the manufacturers for equipment that has been modified, therefore the user should ensure the equipment is tested in stock condition to verify proper working condition upon receipt. For orders within 30 days of purchase, MultiFlite LLP will, at its discretion, replace faulty components and include return shipping for those components. After 30 days, the customer is responsible for shipping the items back to MultiFlite LLP for warranty coverage. Please use a traceable shipping method, and the sender must pay all shipping and processing fees for the return shipment (unless otherwise specified in the agreed return conditions). Returns are processed in the order in which they are received.

For ALL returns please complete the return form and include the RMA number on the inside and outside of the package when returning.

Returns

Customers returning defective items will receive either a replacement, a store credit, or a refund. Orders are eligible for refund up to 30 days after the order was shipped, otherwise store credit or replacement may be issued. For ALL returns please complete the return form and include the RMA number on the inside and outside of the package when returning.

Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs. To receive a full refund for the product price, returns must be shipped within 30 days of purchase and received in new condition with no wear, and all packaging must be included and intact. Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items. We reserve the right to reject returned items if they are in a condition that renders them unsellable as a new product.

As parts of complex systems, failure of one component can result in a crash or damage to other items. The warranty does not cover, and MultiFlite LLP is not responsible in any way, for damage to other equipment due to a failure of a component in a system. Our warranty and liability only covers the repair or replacement of the item that failed under the standard warranty conditions.

MultiFlite LLP is not responsible in any way for the use, misuse, or any injury or damage to personal property from the use of any equipment purchased form this store. It is the buyers responsibility to use the items safely and legally and to take proper measures to prevent any damage to person or property from the use of the equipment.